REFUNDS

1. REFUNDS

NO-SHOW

1.1 A No-Show occurs when you do not appear at the car rental company's counter on the scheduled date and time, do not cancel within the required deadline, or arrive at the counter after the grace period, regardless of the reason.

1.2 In the case of a No-Show, Rentcars may cancel the reservation, and the payment will not be refunded; the funds will be considered lost.

1.2 TURN-DOWN

1.2.1 A turn-down occurs when the car rental company refuses to fulfill the rental agreement because the client does not meet all the requirements to pick up the vehicle. Therefore, it is important to be familiar with the car rental company's internal rules, which are available on their website, before making a reservation.

1.2.2 In this situation, the vehicle will not be provided, and your reservation will be canceled.

1.3 REFUNDS

1.3.1 Rentcars will not provide refunds or cancel payments once the reservation has been made, regardless of the reason for cancellation or the specific circumstances. All payments are non-refundable once the client has made the reservation.

1.3.2 Prepayments made by credit card or other payment methods are non-refundable, and there will be no credit or refund in any form for these payments.

1.3.3 Refunds will be subject to the company’s policy. Rentcars will review any refund request, but made reservations are not guaranteed to be canceled or refunded, regardless of the reasons.

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