Rules of Purchase and Sale

1. Definitions

1.1. Seller – a natural or legal person specified in the Order of Services, whose car rental services are listed on the website www.1000rent.com in accordance with these Rules and who is responsible for the execution of the order submitted by the Buyer. The details of the Seller with whom the rental agreement of the respective services is concluded in accordance with these Rules shall be specified in the Services Order.

1.2. 1000rent – a website located at www.1000rent.com, where car rental services are offered and administered by the 1000rent team.

1.3. Buyer – 1) an active natural person, i.e. a person who has reached the age of majority and whose capacity is not restricted by court order; 2) a legal person.

1.4. Parties – Buyer and Seller together.

1.5. Personal Data – any information relating to an identified or identifiable natural person (data subject); „identifiable natural person“ means a person who can be identified, directly or indirectly, in particular by an identifier such as name, personal identification number, location and internet identifier or by one or more physical identifiers of that natural person, features of physiological, genetic, mental, economic, cultural or social identity.

1.6. The Rules – these “Rules for the rental of cars at www.1000rent.com, which apply to each rental by the Buyer at www.1000rent.com and to each Rental Agreement concluded between the Buyer and the Seller.

1.7. Account – the result of the www.1000rent.com registration of the Buyer on the basis of the Rules for the use of www.1000rent.com, which results in the creation of a personal account of the Buyer protecting his personal data and order history.

2. General Provisions

2.1. The Buyer confirms the Rules after reading them and checking the box next to the statement „I have read the Rules of car rental on www.1000rent.com and agree with them“. The Rules approved in this way are a legal document binding on the Parties, which sets out the rights and obligations of the Buyer and the Seller, conditions of rental and payment for services, delivery and return procedures, liability of the parties, and other conditions related to car rentals at www.1000rent.com.

2.2. By creating a www.1000rent.com account, the Buyer confirms the Rules at the time of first registration. After the Buyer approves the Rules during the first registration (account creation), the Rules apply to all rentals made by the Buyer on www.1000rent.com and to all rental agreements concluded with the Sellers before the publication of the updated Rules. Once the Rules have been updated, they shall apply in accordance with the procedure discussed in this paragraph from the time of their publication on www.1000rent.com.

2.3. Should it be necessary or in the circumstances provided for in the legal acts of the Republic of Kosovo, www.1000rent.com has the right to change, amend, or supplement the Rules. Buyers will be informed about this by logging in to the Account or www.1000rent.com when renting cars from the selected Seller after the entry into force of the new version of the Rules.

2.4. The Buyer must read the Privacy Policy approved and made public by www.1000rent.com.

3. Ordering Services, the Moment of Establishing a Legal Relationship of Rental

3.1. The Buyer can order the services on www.1000rent.com by choosing one of the following methods:

3.1.1. by registering online at www.1000rent.com (by entering your registration name and password);

3.1.2. by telephone;

3.2. When ordering services in one of the ways specified in clauses 3.1.1 – 3.1.2 of the Rules, the Buyer must indicate in the relevant information fields provided in the www.1000rent.com system his/her Personal Data necessary for proper execution of the order, which is processed by www.1000rent.com in accordance with the Privacy Policy.

3.3. Orders for services submitted by telephone or in person shall be executed in accordance with the Rules and shall be subject to the provisions of the Privacy Policy. By placing an order, the Buyer agrees with the Rules and their application.

3.4. When the Buyer, having selected the car or service to be rented and formed a booking cart, completes all the order steps, the last of which is the selection and confirmation of the payment method, the Seller and the Buyer are considered to have a rental legal relationship and a rental agreement. The Buyer is informed about the order confirmation by submitting a notification by the e-mail specified by the Buyer. The Seller shall send the Buyer a link to the applicable Rules together with the order confirmation to the e-mail address provided by the Buyer.

3.5. Each Buyer’s order is stored in www.1000rent.com and in the Seller’s database in accordance with their privacy policy.

4. Buyer’s Rights

4.1. The Buyer has the right to rent cars and order services on www.1000rent.com in accordance with the procedure established by these Rules.

4.2. The Buyer has other rights established in these Rules, the Privacy Policy, the rules of use of www.1000rent.com and the legal acts of the Republic of Kosovo.

5. Obligations of the Buyer

5.1. By using www.1000rent.com, the Buyer must fulfill his obligations, comply with these Rules, the Privacy Policy, the rules for using www.1000rent.com, other conditions clearly specified in www.1000rent.com, and not violate the legal acts of the Republic of Kosovo.

5.2. The Buyer must pay for the ordered services and accept them in accordance with the procedure established by these Rules.

5.3. The Buyer must register and log in to www.1000rent.com before making any purchases.

5.4. Once a purchase is made, the Buyer cannot withdraw their funds or get them back. 1000rent does not take responsibility for refunding purchases.

6. Seller’s Rights

6.1. The Seller and www.1000rent.com have the right to cancel an order without prior notice to the Buyer, if the Buyer, having chosen the payment methods provided for in clauses 8.2.1 or 8.2.2 of the Rules, does not pay for the services within 3 (three) working days.

6.2. When the Buyer chooses the payment method provided for in Clause 8.2.3 of the Rules, the Seller, through www.1000rent.com, has the right to contact the Buyer with the details specified in the order in case of uncertainties regarding the information provided in the order. In this case, the term of delivery of the services starts from the day of contact with the Buyer. The Buyer’s order may be canceled without prior notice if: i) if the Seller fails to contact the Buyer within 2 (two) business days after placing the order, or ii) if the Buyer does not provide the Seller with the requested information within the time specified by the Seller, or iii) if the Buyer does not give the Seller consent for data verification.

6.3. The Seller has the right, at its own discretion, without the separate consent of the Buyer to split the rental of cars selected by him (the cars of a particular seller in the basket) into separate orders, unless the Buyer wishes to rent the cars in the basket by placing a single order. In the case of such a breakdown, the price of additional services for a specific order (e.g., delivery, delivery, etc.) is broken down accordingly for individual orders and is calculated for each order separately and may therefore differ from the price of services specified in the description of the specific item. The Seller has other rights established in these Rules, Privacy Policy, other www.1000rent.com documents and legal acts of the Republic of Kosovo.

7. Obligations of the Seller

7.1. The Seller undertakes to execute the Buyer’s orders in accordance with these Rules and to communicate with the Buyer by means of the www.1000rent.com website and never to communicate with the Buyer through any other channels, except as expressly provided in these Rules or on the www.1000rent.com website. The Buyer and the Seller hereby expressly confirm that any communication regarding the execution of the order made on the website (system) www.1000rent.com is not binding on the parties and is not obligatory for them.

7.2. www.1000rent.com undertakes to inform the Buyer before the submission of the order about the suspension or termination of the www.1000rent.com functions relevant for the execution of the order, as well as the changes specified in clauses 6.2 – 6.3 of the Rules. Providing information on your www.1000rent.com account or on the www.1000rent.com e-commerce website is considered appropriate information. When the Buyer’s order has already been accepted for execution, the Buyer shall be informed about the suspension or termination of the www.1000rent.com functions relevant for the execution of this order by one of the contact details provided by the Buyer (by phone, SMS, or e-mail).

7.3. Under the conditions provided for in the Rules, the Seller undertakes to deliver the services ordered by the Buyer and to accept any returns in accordance with the established procedures.

7.4. In case the Seller is unable to provide the ordered service to the Buyer due to important circumstances, www.1000rent.com may offer a similar or analogous service sold by another Seller, informing the Buyer via one of the contact details provided (phone, SMS, or e-mail). If the Buyer does not agree to the replacement service, the Seller who is unable to fulfill the order shall return the money paid by the Buyer within 14 (fourteen) working days if the order was prepaid.

7.5. If, within 3 (three) business days from the submission of the offer, the Buyer confirms via one of the contacts indicated on the www.1000rent.com e-commerce website that they agree to the replacement service from another Seller, the original Seller undertakes to return the Buyer’s funds for the unavailable service and to compensate for any price difference.

7.6. The Seller, disagreeing with the Buyer’s requirements, must provide the Buyer with a detailed reasoned written response no later than within 14 (fourteen) calendar days from the date of receipt of the Buyer’s application via www.1000rent.com, unless otherwise provided by the legislation of the Republic of Kosovo and the European Union.

7.7. The Seller undertakes to perform other obligations imposed on the Seller by the Rules and legal acts of the Republic of Kosovo.

8. Service Prices

8.1. The prices of the services on www.1000rent.com are indicated in euros, including the amount of VAT in force at that time and other taxes, if any.

8.2. Payment Procedure

8.2.1. The Buyer can pay for the ordered services using electronic banking;

8.2.2. Bank transfer;

8.2.3. in other ways specified on the www.1000rent.com website.

8.3. When the Seller receives payment for the services, the order is confirmed.

8.4. By approving the Rules, the Buyer agrees that the purchase documents – VAT invoices, which are also the warranty documents applicable to the services, may be submitted to them physically together with the services or electronically to the e-mail address specified in the Buyer’s registration form immediately after ordering. VAT invoices shall indicate the details of the Seller, the selected services, their quantity, discounts granted, the final price of the services, including all taxes, and other necessary data approved by the legal acts regulating accounting.

8.5. VAT invoices for services purchased by the Buyer can also be placed in the Buyer’s existing Account in the www.1000rent.com section „My www.1000rent.com. Once the Buyer has placed the order, they will be able to see and print the order form – the prepayment invoice – in the section „My www.1000rent.com“.

8.6. The price of the services may change after the Seller has confirmed the order only in exceptional cases, when the price of the services has changed due to technical errors in information systems, correction of obvious errors, and other objective essential reasons beyond the Seller’s control (in case of evidence). If in this case the Buyer does not agree to purchase the service at the new price, the Buyer may cancel the order by informing the Seller within www.1000rent.com within 2 (two) working days after canceling the order in accordance with this clause by contacting the www.1000rent.com e-commerce website to return to the Buyer all amounts paid by them under such canceled order.

9. REFUNDS

9.1 NO-SHOW

9.1.1 A No-Show occurs when you do not appear at the car rental company's counter on the scheduled date and time, do not cancel within the required deadline, or arrive at the counter after the grace period, regardless of the reason.

9.1.2 In the case of a No-Show, Rentcars may cancel the reservation, and the payment will not be refunded; the funds will be considered lost.

9.2 TURN-DOWN

9.2.1 A turn-down occurs when the car rental company refuses to fulfill the rental agreement because the client does not meet all the requirements to pick up the vehicle. Therefore, it is important to be familiar with the car rental company's internal rules, which are available on their website, before making a reservation.

9.2.2 In this situation, the vehicle will not be provided, and your reservation will be canceled.

9.3 REFUNDS

9.3.1 Rentcars will not provide refunds or cancel payments once the reservation has been made, regardless of the reason for cancellation or the specific circumstances. All payments are non-refundable once the client has made the reservation.

9.3.2 Prepayments made by credit card or other payment methods are non-refundable, and there will be no credit or refund in any form for these payments.

10. Delivery of Services

10.1. When ordering services, the Buyer may choose one of the methods of presenting the services specified in the specific offer of the services sold by the Seller.

10.2. Delivery terms specified in the Service description are preliminary. The Seller delivers the services to the Buyer in accordance with the terms specified in the order confirmation. Delivery deadlines do not apply in cases when the Seller does not have the required services in stock and the Buyer is informed about the shortage of the services ordered by them. By approving these Rules, the Buyer agrees that in exceptional cases the delivery of services may be delayed due to unforeseen circumstances beyond the control of the Seller. In this case, the Seller undertakes to contact the Buyer immediately and agree on the terms and other conditions of delivery of the services. If the Seller does not deliver the services within the term specified in the order of the services and the Parties do not agree on an additional term for delivery of the services, the Buyer may exercise the right to cancel the contract of purchase or sale of services established in Clause 11.1.

10.3. The Seller is released from liability for violation of the terms of delivery of services if the services are not delivered to the Buyer or are not delivered on time due to the fault of third parties unrelated and/or independent of the Seller or due to circumstances beyond the Buyer’s control.

10.4. At the time of delivery of the services to the Buyer, the Buyer together with the courier or authorized representative must check the condition of the services and sign the service delivery-acceptance document. After the Buyer signs the delivery-acceptance document, the services are considered to be in good condition, without any damage, the cause of which is attributable to non-factory defects, and there are no discrepancies in the service (external inspection of services). Noticing that the delivered service is damaged and/or the service is in an incorrect configuration, the Buyer must indicate this in the service delivery-acceptance document and, in the absence of these actions by the Buyer in the presence of the courier, the Seller is released from liability for damage to the services when the cause of such damage is not a factory defect and due to discrepancies in the assembly of services only if these discrepancies can be identified during external inspection.

10.5. The risk of accidental loss of or damage to the services passes to the Buyer from the moment the services are handed over to the Buyer.

10.6. If the Buyer does not collect the services within the set deadline or fails to deliver them to the Buyer and the Buyer has paid for the services and their delivery, the representatives shall contact the Buyer regarding another time and/or method of delivery of the services. If the Buyer still does not pick up the services or fails to deliver them, such services are returned to the Seller, the order is canceled, and the Buyer is refunded the bank charges deducted from the bank charges applicable to the Seller, the delivery fee if applicable, and the administrative fee, provided for in paragraph 8.7 of these Rules, if applicable.

11. Service Quality Guarantee and Expiration Date

11.1. The characteristics of each service sold by the Seller on www.1000rent.com are indicated in the service description attached to each service.

11.2. Service Quality Guarantee

11.2.1. The services offered for sale by the seller are of appropriate quality. A service qualifies as a consumer sales contract if:

- the service corresponds to the description provided by the Seller and has the same characteristics as the service provided by the Seller as an example or model when advertising that service on www.1000rent.com;

- the service is fit for its intended use;

- the service meets the quality indicators that are normally characteristic of the same type of services and which the Buyer can reasonably expect based on the nature of the service and public statements made by the manufacturer, his agent or seller, including advertising and marking of the service.

11.3. www.1000rent.com is not responsible for the fact that the size, shape, color, or other parameters of the services sold by the Seller on www.1000rent.com may not correspond to the actual size, shape, color, or other parameters of the services used by the Buyer or other technical reasons beyond the control of the Seller. The photos of the services are for illustrative purposes only. The colors, inscriptions, parameters, dimensions, sizes, functions, and/or any other properties of the original services may look different from reality due to their visual features, so please refer to the service properties specified in the service descriptions. The buyer is advised to read the service description.

12. Liability

12.1. The Buyer is responsible for illegal actions performed using www.1000rent.com.

12.2. The registered Buyer is responsible for the storage and/or transfer of his login data to third parties. If the services provided by www.1000rent.com are used by a third party who has logged in to www.1000rent.com using the Buyer’s login details, the Seller considers this person to be the Buyer.

12.3. The Seller is released from any liability in cases where the loss arises due to the fact that the Buyer, despite the Seller’s recommendations and its obligations, did not read these Rules, Privacy Policy, www.1000rent.com usage rules even though he was given such an opportunity.

12.4. If www.1000rent.com provides links to the websites of other third parties, then www.1000rent.com does not guarantee that the information that can be viewed by clicking on these links is correct, complete, or accurate. Third parties are responsible for the content, correctness, completeness, and accuracy of the information provided by third parties. www.1000rent.com is not obliged to check the transmitted or stored external information or to detect illegal actions.

12.5. www.1000rent.com is not responsible for the proper fulfillment of mutual obligations between the Buyer and the Seller, whose goods or services the Buyer orders using www.1000rent.com.

13. www.1000rent.com Marketing Tools

13.1. The seller may, at its discretion, initiate various promotions or games on www.1000rent.com.

14. Exchange of Information

14.1. All communication related to the purchase of services using www.1000rent.com, regardless of the Seller of the services, is made through the contacts specified on www.1000rent.com e-commerce website. In the event that the Buyer and the Seller communicate in connection with the services in ways other than through www.1000rent.com, www.1000rent.com does not assume any responsibility and risk that may arise from such communication.

14.2. www.1000rent.com sends all notifications in accordance with these Rules, www.1000rent.com Terms of Use and Privacy Policy to the Buyer at the e-mail address specified in the Buyer’s registration or when ordering services or by SMS to the telephone number specified by the Buyer.

15. Final Provisions

15.1. These Rules have been drawn up in accordance with the legal acts of the Republic of Kosovo.

15.2. The law of the Republic of Kosovo shall apply to the relations arising on the basis of these Rules.

15.3. All disagreements arising from the implementation of these Rules shall be resolved through negotiations. If no agreement is reached within 20 (twenty) calendar days, disputes shall be resolved in accordance with the procedure established by the legal acts of the Republic of Kosovo.

15.4. In case the Buyer does not agree with the response to the Buyer’s written claim prepared by the Seller and transmitted to www.1000rent.com, the Buyer (natural person, consumer) may submit his request/complaint regarding the services purchased from www.1000rent.com to the State Consumer Rights Protection Service.

Privacy Policy and Cookies

Privacy Policy

We aim to keep you fully informed about the processing of your personal data, whether you communicate with us in person, by electronic means, or in any other way of your choice. This document applies to you if your data is processed by the 1000rent team. We care about the protection and privacy of your personal data.

This 1000rent personal data processing policy (hereinafter – the Policy) is intended to inform you how we collect, use, and share your personal data provided by you or otherwise collected by 1000rent. In this way, we aim to ensure the fair and transparent collection and use of information about you.

Please take the time to review this Policy and if you have any questions, please do not hesitate to contact us in one of the ways listed at the end of this Policy.

We may change this Policy in the future, and we encourage you to review this Policy periodically.

Your personal data is processed in accordance with the General Data Protection Regulation (EU) 2016/679 (hereinafter referred to as the General Data Protection Regulation), the Law on the Legal Protection of Personal Data, as well as other legal acts.

Personal data is any information about you that you provide yourself or that we receive from other sources and that allows you to be identified. This can be your name, surname, personal identification number, contact information, information about your agreements with 1000rent and their execution history, data on the use of various services provided by 1000rent, bank account information (account number), video surveillance equipment captured video data, etc.

The data subject (you) is a natural person whose personal data we receive and continue to use.

Other terms used in the Policy shall be understood as defined in the General Data Protection Regulation and other legal acts.

What Data Do We Collect About You?

We collect the following personal data about you:

• Basic personal data such as name, surname, personal identification number, date of birth, telephone number, e-mail address, address;
• Identifying data, such as personal document data, IP address, other browsing information, including when and from where you accessed our website or other electronic platforms;
• Data on your transactions with 1000rent and other concluded agreements, depending on the services provided to you by 1000rent;
• Economic data, such as your place of work, your economic and commercial activities (the fact that you are a farmer, you are self-employed, etc.);
• Socio-demographic data such as marital status, number of dependents, and family data;
• Data on your interests, hobbies, and needs, which you provide to us when communicating with the employees of 1000rent or transfer to us using the services of 1000rent;
• Audio-visual data such as video surveillance, video, audio recordings when you visit our premises or contact our staff.

Important: if it is necessary due to the service provided by 1000rent, with your consent, we collect personal health data. However, we do not collect other specific categories of personal data that reveal your racial or ethnic origin, political views, religious or philosophical beliefs, or trade union membership, sexual orientation, or sexual orientation, unless you or your contractors disclose them when using our services, such as training for services, or similar cases.

We also collect data:

• About legal representatives (acting on a power of attorney or other basis);
• Payment order providers and payees;
• Counterparties and participants;
• True beneficiaries (UBO);
• Your family members.

Important: If you provide us with the details of others related to you, you should obtain the consent of those individuals and acquaint them with this Policy.

For What Purposes Do We Collect and Use Your Personal Data?

We collect and use your personal data, which you provide yourself or which we receive from other sources.

We process your personal data for the following main purposes:

• In order to identify you and contact you, we collect your name, personal identification number, date of birth, copy of your identity document, address, telephone number, and other contact details.

• In order to advise you and assess your needs, we collect information about your marital status, education, and other information that you provide to us during meetings or remote consultations.

• In order to advise you, provide you with services, and properly fulfill our contractual obligations, as well as fulfill our obligations under the law, we use the data about your transactions with us and the information we receive from you when using our services. In some cases, for this purpose, we automatically analyze your usage habits (for example, so that we can properly inform you about service disruptions, to introduce service improvements or new similar services or products, etc.). If you have any questions or are not satisfied with the way we are fulfilling our obligations to you, please let us know immediately.

• In order to manage our day-to-day services and protect our legitimate interests, inter alia, to:

  • Comply with applicable laws, rules, regulations, manuals, codes, professional rules, and regulations;
  • Comply with the requirements of local or foreign authorities, courts, law enforcement agencies, and satisfy their requests, as well as comply with court proceedings or other requirements related to dispute resolution; and to investigate or take action against consumers who violate our policies or engage in illegal or harmful activities to others or their property, we may process data such as information about judicial or administrative proceedings in which you are involved and other information provided to us for the above purposes.

• In order to send general direct marketing offers, we collect and use your name, telephone number, and e-mail address.

• In order to provide you with tailored direct marketing offers (by phone, e-mail, mobile applications) that meet your needs, in addition to the above data, we also collect and use your residential address, information about your use of our services, payment transaction history, payment behavior history, family information, professional information, and other information you provide to us during meetings or through electronic channels. To this end, we automatically analyze your personal data, including information about your ordered services and use, behavior on our website, and electronic platforms. If you do not consent to your personal data being used for direct marketing purposes, please inform us immediately.

• In order to communicate with you, among other things:

  • Answer your questions and requests for services, as well as receive your feedback;
  • Send important notices, for example, about changes to the General Terms of Service, this Policy, or other documents; and
  • Send technical messages, updates, security alerts, support, and administrative messages.

  We manage your contact details and the content of received and sent messages.

• To collect your opinion on the quality of our services and to invite you to participate in market research, we collect and use your name, e-mail address, telephone number, data about your age, gender, and language. If you do not consent to your personal data being used for this purpose, please inform us immediately.

• To ensure the provision of services remotely, we also store your telephone number, IP address, and other identifying data, call content, duration, time, and other technical data.

• To ensure the security of you and our property, we perform video surveillance and process your video data when you visit the premises or territory of 1000rent.

• In order to prevent, detect, and prevent violations of legal acts, to protect you and your property from illegal activities (e.g., by misappropriating your data, identity), we collect and systematize information about possible misuse of 1000rent services. For this purpose, we may also use contact information and payment instrument security data to protect transactions and communications over our remote networks.

Who Gives Us the Right to Receive and Use Your Personal Data?

We receive and use your personal data under at least one of the following conditions:

• You intend to enter into or have entered into an agreement or other form of transaction with 1000rent;
• You have given your consent;
• The processing of personal data is possible on the basis of legal acts;
• In pursuit of our legitimate interests, such as:
• In order to improve the quality of our services, ensure the consistency and sustainability of our activities, the comprehensiveness of the services provided to you and meet your expectations, and your maximum satisfaction with our services;
• To bring and defend legal actions, and to take other legal action to prevent or reduce damages;
• To systematically monitor and prevent illegal activities and to assess the risks associated with them on an ongoing basis.

Important: If you do not provide us with personal data that is necessary for the conclusion and/or performance of the contract, or the provision of which is required by law or the contract, we will not be able to provide you with services.

Where Do We Get Your Personal Data From?

We use the personal data you provide to us when you apply for and use our services, fill in data forms, make requests or claims, as well as which we record on the website of 1000rent, video surveillance equipment, or by recording telephone conversations as above.

We may also receive your personal data from other sources:

• From third parties when they have the right to disclose your personal data;
• From natural persons when they submit spouses, children, other relatives or in-laws, and so on data;
• Documents addressed to us or provided to us by natural or legal persons in fulfillment of contractual or legal requirements (information in contracts, certificates, etc.);
• From legal entities, when you are the representative, employee, contractor, founder, shareholder, participant, owner, etc. of these legal entities;
• From partners or other legal entities that use us to provide services to you.

We may collect your personal information by monitoring our technological tools and services, including e-mail correspondence sent to or from 1000rent. Otherwise, we collect and generate information about you when you provide it to us, for example, by registering or providing feedback electronically. We can also get information about you from our suppliers.

We may combine available information about you from a variety of sources.

Who Do We Provide Your Personal Data To?

We provide your personal data in accordance with legal requirements. Your personal data may be transferred to:

• Payment and other service providers involved in the execution of your transaction with us (for example, to execute a payment);
• Institutions related to 1000rent, the list of which can be found on the website www.1000rent.com, when it is necessary using common information systems or technical equipment (servers) or necessary for the provision of services;
• The Department of Statistics, the Board of the State Social Insurance Fund, the State Health Insurance Fund, the National Paying Agency, the State Enterprise Center of Registers, the State Enterprise Regitra, notaries, bailiffs, law enforcement institutions, other registers, and state institutions;
• The State Tax Inspectorate in order to implement the procedure provided for in laws and other legal acts;
• The Financial Crime Investigation Service, the courts, and other law enforcement authorities at their request or on our own initiative if there is a suspicion that criminal activity has been committed;
• Companies providing messaging, direct marketing, event management, and related services;
• Auditors;
• Courts, tribunals, arbitrators, or other dispute resolution bodies;
• Other third parties in connection with the sale, merger, purchase, or reorganization of all or part of our institution, or in connection with similar changes.

We also use the following processors to process the personal data covered by this Policy: data center, hosting, cloud, site administration, and related services companies, document archiving services companies, advertising, marketing services companies, software developers, providers, support, and developing companies, companies providing information technology infrastructure services, companies providing communication services, companies providing consulting, companies performing analysis of Internet browsing or Internet activity and providing services.

We may use other service providers to process the personal data specified in this Policy. We strive to ensure that service providers comply with the requirements of the General Data Protection Regulation, laws, Policies, and other binding legal acts. The relationship between us as data controller and a particular data processor, unless such relationship is established by law or regulation, is set out in a written agreement or in written terms.

We normally process and store your personal data within the European Union or the European Economic Area (EU/EEA), but we may transfer your personal data outside the EU/EEA, for example when necessary for the conclusion and performance of a contract or if you have consented to such transfer. We transfer your personal data outside the EU/EEA if at least one of the following measures is implemented:

• The European Commission has recognized that the state ensures an adequate level of protection of personal data;
• The recipient of the data in the United States is certified in accordance with the requirements of an EU-US agreement called the „Privacy Shield“;
• The contract is concluded in accordance with the standard conditions approved by the European Commission;
• Compliance with codes of conduct or other safeguards under the General Data Protection Regulation.

Important: Payment and other service providers involved in your transaction with us may be located or operating in a country that does not provide an adequate level of data protection (i.e., in a country that is not a party to the EEA Agreement and not included by the European Commission with a sufficient level of data protection). We make every effort to ensure that your personal data is used securely, but there may be cases where we are unable to ensure that the recipient complies with the same requirements as in the European Union.

How Long Do We Store Your Personal Data?

We hold your personal data for no longer than is necessary for the purposes for which it was collected or for such a period as is required by law, such as:

• We process the data collected during the provision of the Services for as long as you use our Services and retain them for a further 10 years after you cease using them;
• We store video data for 60 days;
• To the extent necessary for the purposes of archiving documents within the legal deadlines.

How Secure Is Your Personal Information?

We use a variety of security technologies and procedures to protect your personal information from unauthorized access, use, or disclosure. Our suppliers are carefully selected and we require them to use appropriate measures to protect your confidentiality and ensure the security of your personal information. However, the security of information transmission via the Internet, e-mail, or mobile communication may sometimes not be ensured for reasons beyond the control of 1000rent, therefore you should be careful when providing us with confidential information through electronic systems not used by 1000rent.

What Are Your Rights?

You have the following rights:

• The right to request that we give you access to your personal data;
• The right to request the correction of incorrect, inaccurate, or incomplete data;
• The right to restrict the processing of your personal data until the lawfulness of their processing has been verified at your request;
• The right to request the deletion of personal data;
• The right to object to the processing of personal data for direct marketing purposes, including profiling, and when personal data are processed in the legitimate interests of us;
• The right to request the transfer of your personal data to another data controller or to provide it directly in a form convenient for you (applies to personal data provided by you and processed by automated means on the basis of consent or on the basis of concluding and executing a contract);
• The right to withdraw your consent, without prejudice to the use of your personal data prior to the withdrawal of consent;
• The right to submit a complaint to the State Data Protection Inspectorate (more information – ada.lt).

What Are the Personal Data Protection Principles We Follow?

We follow the following principles when collecting and using the personal data you entrust to us, as well as from other sources:

• Your personal data is processed in a lawful, fair, and transparent manner (principle of legality, fairness, and transparency).
• Your personal data is collected for specified, explicit, and legitimate purposes and not further processed in a way incompatible with those purposes (purpose limitation principle).
• Your personal data are adequate, relevant, and only necessary for the purposes for which they are processed (data reduction principle).
• The personal data processed are accurate and, where necessary, kept up to date (principle of accuracy).
• Your personal data is stored in such a way that it can be identified for no longer than is necessary for the purposes for which your personal data are processed (principle of limitation of retention period).
• Your personal data is processed in such a way as to ensure adequate security of personal data through appropriate technical or organizational measures, including protection against unauthorized or unlawful processing and against accidental loss, destruction, or damage (principle of integrity and confidentiality).

Our Commitments

By collecting and using personal data entrusted to us by you, as well as from other sources, we undertake to:

• Process your personal data only for clearly defined and lawful purposes.
• Do not process your personal data for purposes other than those specified in this Policy, except as provided by law.
• Process your personal data lawfully, accurately, transparently, fairly, and in such a way as to ensure the accuracy, identity, and security of the personal data processed.
• Ensure that redundant personal data is not processed.
• Process your personal data for no longer than is necessary for the purposes for which the personal data is processed.
• Be responsible for ensuring that the principles set out in this Policy are complied with and be able to demonstrate compliance with them.
• Perform other duties provided for in legal acts.

Validity and Changes to the Privacy Policy

This Policy is effective from January 25th, 2020. It may change in the light of changes in legislation and our operations. We will announce the changes on the website www.1000rent.com and by other means.

What Are Cookies?

A cookie is a small text file that a website stores on your computer or mobile device when you visit it.

First-party cookies are cookies created by the website you are visiting. The information stored in them can only be read by that website. The website may also use external services that also create their own cookies – these are third-party cookies. Persistent cookies are cookies that are stored on a user’s computer and are not automatically deleted when the browser is closed, unlike session cookies, which are deleted as soon as the browser is closed. The purpose of cookies is to allow the website to remember user preferences (such as username, language, etc.) for a period of time.

Cookies may also be used to collect statistics on anonymous browsing of our sites.

All this allows us to give you the opportunity to use the site comfortably and to make the site even more user-friendly and friendly.

Why Do We Use Cookies?

We use cookies to achieve the following:

• Ensure the functionality of the basic services of the website;
• Make the site more user-friendly;
• Collect information about your use of the Website;
• Personalize your browsing experience and the content you see, and to make suggestions that are relevant to you;
• Analyze your browsing history and use this data to enable you to use our services for statistical analysis purposes in order to provide you with commercial and promotional offers.

How Do We Transmit Cookies?

Our website mainly uses first-party cookies. These cookies are set and controlled by us, not an external organization.

Visitor Options

These types of cookies are set by us and only we can read their information. These cookies remember whether you agree with or disagree with the site’s cookie policy.

These cookies allow our website to remember the settings you choose that affect how the website is displayed, such as language and region.

Performance Cookies

Performance cookies are used to keep our systems running smoothly. For example, they help make a website more user-friendly by analyzing statistics and improving content.

These cookies are necessary for the functions of the website and are provided regardless of whether you have opted out of cookies.

Analytical Cookies

We use analytical cookies for internal analysis purposes to improve the services we provide to all users. These cookies anonymously evaluate user actions on our site.

You do not need to enable cookies for this site to work, but they do enhance browsing quality. You can delete or block these cookies, but some features may not work properly if you do so.

The information collected by cookies is not used to personally identify you, and data related to website use is stored and not shared with third parties. These cookies are used only for the purposes stated here.

Third-Party Sites

Our site may contain links to third-party sites. 1000rent is not responsible for the content and security of these third-party websites.

While 1000rent ensures the security and confidentiality of all personal data and information, this guarantee does not extend to third-party links and websites.

By using this website, you agree that we manage information in accordance with the procedures and purposes described above.

© 2024 1000rent. All rights reserved.