Rules of Purchase and Sale
1. Definitions
1.1. Seller – a natural or legal person specified in the Order of Services, whose car rental services are listed on the website www.1000rent.com in accordance with these Rules and who is responsible for the execution of the order submitted by the Buyer. The details of the Seller with whom the rental agreement of the respective services is concluded in accordance with these Rules shall be specified in the Services Order.
1.2. 1000rent – a website located at www.1000rent.com, where car rental services are offered and administered by the 1000rent team.
1.3. Buyer – 1) an active natural person, i.e. a person who has reached the age of majority and whose capacity is not restricted by court order; 2) a legal person.
1.4. Parties – Buyer and Seller together.
1.5. Personal Data – any information relating to an identified or identifiable natural person (data subject); „identifiable natural person“ means a person who can be identified, directly or indirectly, in particular by an identifier such as name, personal identification number, location and internet identifier or by one or more physical identifiers of that natural person, features of physiological, genetic, mental, economic, cultural or social identity.
1.6. The Rules – these “Rules for the rental of cars at www.1000rent.com, which apply to each rental by the Buyer at www.1000rent.com and to each Rental Agreement concluded between the Buyer and the Seller.
1.7. Account – the result of the www.1000rent.com registration of the Buyer on the basis of the Rules for the use of www.1000rent.com, which results in the creation of a personal account of the Buyer protecting his personal data and order history.
2. General Provisions
2.1. The Buyer confirms the Rules after reading them and checking the box next to the statement „I have read the Rules of car rental on www.1000rent.com and agree with them“. The Rules approved in this way are a legal document binding on the Parties, which sets out the rights and obligations of the Buyer and the Seller, conditions of rental and payment for services, delivery and return procedures, liability of the parties, and other conditions related to car rentals at www.1000rent.com.
2.2. By creating a www.1000rent.com account, the Buyer confirms the Rules at the time of first registration. After the Buyer approves the Rules during the first registration (account creation), the Rules apply to all rentals made by the Buyer on www.1000rent.com and to all rental agreements concluded with the Sellers before the publication of the updated Rules. Once the Rules have been updated, they shall apply in accordance with the procedure discussed in this paragraph from the time of their publication on www.1000rent.com.
2.3. Should it be necessary or in the circumstances provided for in the legal acts of the Republic of Kosovo, www.1000rent.com has the right to change, amend, or supplement the Rules. Buyers will be informed about this by logging in to the Account or www.1000rent.com when renting cars from the selected Seller after the entry into force of the new version of the Rules.
2.4. The Buyer must read the Privacy Policy approved and made public by www.1000rent.com.
3. Ordering Services, the Moment of Establishing a Legal Relationship of Rental
3.1. The Buyer can order the services on www.1000rent.com by choosing one of the following methods:
3.1.1. by registering online at www.1000rent.com (by entering your registration name and password);
3.1.2. by telephone;
3.2. When ordering services in one of the ways specified in clauses 3.1.1 – 3.1.2 of the Rules, the Buyer must indicate in the relevant information fields provided in the www.1000rent.com system his/her Personal Data necessary for proper execution of the order, which is processed by www.1000rent.com in accordance with the Privacy Policy.
3.3. Orders for services submitted by telephone or in person shall be executed in accordance with the Rules and shall be subject to the provisions of the Privacy Policy. By placing an order, the Buyer agrees with the Rules and their application.
3.4. When the Buyer, having selected the car or service to be rented and formed a booking cart, completes all the order steps, the last of which is the selection and confirmation of the payment method, the Seller and the Buyer are considered to have a rental legal relationship and a rental agreement. The Buyer is informed about the order confirmation by submitting a notification by the e-mail specified by the Buyer. The Seller shall send the Buyer a link to the applicable Rules together with the order confirmation to the e-mail address provided by the Buyer.
3.5. Each Buyer’s order is stored in www.1000rent.com and in the Seller’s database in accordance with their privacy policy.
4. Buyer’s Rights
4.1. The Buyer has the right to rent cars and order services on www.1000rent.com in accordance with the procedure established by these Rules.
4.2. The Buyer has other rights established in these Rules, the Privacy Policy, the rules of use of www.1000rent.com and the legal acts of the Republic of Kosovo.
5. Obligations of the Buyer
5.1. By using www.1000rent.com, the Buyer must fulfill his obligations, comply with these Rules, the Privacy Policy, the rules for using www.1000rent.com, other conditions clearly specified in www.1000rent.com, and not violate the legal acts of the Republic of Kosovo.
5.2. The Buyer must pay for the ordered services and accept them in accordance with the procedure established by these Rules.
5.3. The Buyer must register and log in to www.1000rent.com before making any purchases.
5.4. Once a purchase is made, the Buyer cannot withdraw their funds or get them back. 1000rent does not take responsibility for refunding purchases.
6. Seller’s Rights
6.1. The Seller and www.1000rent.com have the right to cancel an order without prior notice to the Buyer, if the Buyer, having chosen the payment methods provided for in clauses 8.2.1 or 8.2.2 of the Rules, does not pay for the services within 3 (three) working days.
6.2. When the Buyer chooses the payment method provided for in Clause 8.2.3 of the Rules, the Seller, through www.1000rent.com, has the right to contact the Buyer with the details specified in the order in case of uncertainties regarding the information provided in the order. In this case, the term of delivery of the services starts from the day of contact with the Buyer. The Buyer’s order may be canceled without prior notice if: i) if the Seller fails to contact the Buyer within 2 (two) business days after placing the order, or ii) if the Buyer does not provide the Seller with the requested information within the time specified by the Seller, or iii) if the Buyer does not give the Seller consent for data verification.
6.3. The Seller has the right, at its own discretion, without the separate consent of the Buyer to split the rental of cars selected by him (the cars of a particular seller in the basket) into separate orders, unless the Buyer wishes to rent the cars in the basket by placing a single order. In the case of such a breakdown, the price of additional services for a specific order (e.g., delivery, delivery, etc.) is broken down accordingly for individual orders and is calculated for each order separately and may therefore differ from the price of services specified in the description of the specific item. The Seller has other rights established in these Rules, Privacy Policy, other www.1000rent.com documents and legal acts of the Republic of Kosovo.
7. Obligations of the Seller
7.1. The Seller undertakes to execute the Buyer’s orders in accordance with these Rules and to communicate with the Buyer by means of the www.1000rent.com website and never to communicate with the Buyer through any other channels, except as expressly provided in these Rules or on the www.1000rent.com website. The Buyer and the Seller hereby expressly confirm that any communication regarding the execution of the order made on the website (system) www.1000rent.com is not binding on the parties and is not obligatory for them.
7.2. www.1000rent.com undertakes to inform the Buyer before the submission of the order about the suspension or termination of the www.1000rent.com functions relevant for the execution of the order, as well as the changes specified in clauses 6.2 – 6.3 of the Rules. Providing information on your www.1000rent.com account or on the www.1000rent.com e-commerce website is considered appropriate information. When the Buyer’s order has already been accepted for execution, the Buyer shall be informed about the suspension or termination of the www.1000rent.com functions relevant for the execution of this order by one of the contact details provided by the Buyer (by phone, SMS, or e-mail).
7.3. Under the conditions provided for in the Rules, the Seller undertakes to deliver the services ordered by the Buyer and to accept any returns in accordance with the established procedures.
7.4. In case the Seller is unable to provide the ordered service to the Buyer due to important circumstances, www.1000rent.com may offer a similar or analogous service sold by another Seller, informing the Buyer via one of the contact details provided (phone, SMS, or e-mail). If the Buyer does not agree to the replacement service, the Seller who is unable to fulfill the order shall return the money paid by the Buyer within 14 (fourteen) working days if the order was prepaid.
7.5. If, within 3 (three) business days from the submission of the offer, the Buyer confirms via one of the contacts indicated on the www.1000rent.com e-commerce website that they agree to the replacement service from another Seller, the original Seller undertakes to return the Buyer’s funds for the unavailable service and to compensate for any price difference.
7.6. The Seller, disagreeing with the Buyer’s requirements, must provide the Buyer with a detailed reasoned written response no later than within 14 (fourteen) calendar days from the date of receipt of the Buyer’s application via www.1000rent.com, unless otherwise provided by the legislation of the Republic of Kosovo and the European Union.
7.7. The Seller undertakes to perform other obligations imposed on the Seller by the Rules and legal acts of the Republic of Kosovo.
8. Service Prices
8.1. The prices of the services on www.1000rent.com are indicated in euros, including the amount of VAT in force at that time and other taxes, if any.
8.2. Payment Procedure
8.2.1. The Buyer can pay for the ordered services using electronic banking;
8.2.2. Bank transfer;
8.2.3. in other ways specified on the www.1000rent.com website.
8.3. When the Seller receives payment for the services, the order is confirmed.
8.4. By approving the Rules, the Buyer agrees that the purchase documents – VAT invoices, which are also the warranty documents applicable to the services, may be submitted to them physically together with the services or electronically to the e-mail address specified in the Buyer’s registration form immediately after ordering. VAT invoices shall indicate the details of the Seller, the selected services, their quantity, discounts granted, the final price of the services, including all taxes, and other necessary data approved by the legal acts regulating accounting.
8.5. VAT invoices for services purchased by the Buyer can also be placed in the Buyer’s existing Account in the www.1000rent.com section „My www.1000rent.com. Once the Buyer has placed the order, they will be able to see and print the order form – the prepayment invoice – in the section „My www.1000rent.com“.
8.6. The price of the services may change after the Seller has confirmed the order only in exceptional cases, when the price of the services has changed due to technical errors in information systems, correction of obvious errors, and other objective essential reasons beyond the Seller’s control (in case of evidence). If in this case the Buyer does not agree to purchase the service at the new price, the Buyer may cancel the order by informing the Seller within www.1000rent.com within 2 (two) working days after canceling the order in accordance with this clause by contacting the www.1000rent.com e-commerce website to return to the Buyer all amounts paid by them under such canceled order.
9. Delivery of Services
9.1. When ordering services, the Buyer may choose one of the methods of presenting the services specified in the specific offer of the services sold by the Seller.
9.2. Delivery terms specified in the Service description are preliminary. The Seller delivers the services to the Buyer in accordance with the terms specified in the order confirmation. Delivery deadlines do not apply in cases when the Seller does not have the required services in stock and the Buyer is informed about the shortage of the services ordered by them. By approving these Rules, the Buyer agrees that in exceptional cases the delivery of services may be delayed due to unforeseen circumstances beyond the control of the Seller. In this case, the Seller undertakes to contact the Buyer immediately and agree on the terms and other conditions of delivery of the services. If the Seller does not deliver the services within the term specified in the order of the services and the Parties do not agree on an additional term for delivery of the services, the Buyer may exercise the right to cancel the contract of purchase or sale of services established in Clause 11.1.
9.3. The Seller is released from liability for violation of the terms of delivery of services if the services are not delivered to the Buyer or are not delivered on time due to the fault of third parties unrelated and/or independent of the Seller or due to circumstances beyond the Buyer’s control.
9.4. At the time of delivery of the services to the Buyer, the Buyer together with the courier or authorized representative must check the condition of the services and sign the service delivery-acceptance document. After the Buyer signs the delivery-acceptance document, the services are considered to be in good condition, without any damage, the cause of which is attributable to non-factory defects, and there are no discrepancies in the service (external inspection of services). Noticing that the delivered service is damaged and/or the service is in an incorrect configuration, the Buyer must indicate this in the service delivery-acceptance document and, in the absence of these actions by the Buyer in the presence of the courier, the Seller is released from liability for damage to the services when the cause of such damage is not a factory defect and due to discrepancies in the assembly of services only if these discrepancies can be identified during external inspection.
9.5. The risk of accidental loss of or damage to the services passes to the Buyer from the moment the services are handed over to the Buyer.
9.6. If the Buyer does not collect the services within the set deadline or fails to deliver them to the Buyer and the Buyer has paid for the services and their delivery, the representatives shall contact the Buyer regarding another time and/or method of delivery of the services. If the Buyer still does not pick up the services or fails to deliver them, such services are returned to the Seller, the order is canceled, and the Buyer is refunded the bank charges deducted from the bank charges applicable to the Seller, the delivery fee if applicable, and the administrative fee, provided for in paragraph 8.7 of these Rules, if applicable.
10. Service Quality Guarantee and Expiration Date
10.1. The characteristics of each service sold by the Seller on www.1000rent.com are indicated in the service description attached to each service.
10.2. Service Quality Guarantee
10.2.1. The services offered for sale by the seller are of appropriate quality. A service qualifies as a consumer sales contract if:
- the service corresponds to the description provided by the Seller and has the same characteristics as the service provided by the Seller as an example or model when advertising that service on www.1000rent.com;
- the service is fit for its intended use;
- the service meets the quality indicators that are normally characteristic of the same type of services and which the Buyer can reasonably expect based on the nature of the service and public statements made by the manufacturer, his agent or seller, including advertising and marking of the service.
10.3. www.1000rent.com is not responsible for the fact that the size, shape, color, or other parameters of the services sold by the Seller on www.1000rent.com may not correspond to the actual size, shape, color, or other parameters of the services used by the Buyer or other technical reasons beyond the control of the Seller. The photos of the services are for illustrative purposes only. The colors, inscriptions, parameters, dimensions, sizes, functions, and/or any other properties of the original services may look different from reality due to their visual features, so please refer to the service properties specified in the service descriptions. The buyer is advised to read the service description.
11. Liability
11.1. The Buyer is responsible for illegal actions performed using www.1000rent.com.
11.2. The registered Buyer is responsible for the storage and/or transfer of his login data to third parties. If the services provided by www.1000rent.com are used by a third party who has logged in to www.1000rent.com using the Buyer’s login details, the Seller considers this person to be the Buyer.
11.3. The Seller is released from any liability in cases where the loss arises due to the fact that the Buyer, despite the Seller’s recommendations and its obligations, did not read these Rules, Privacy Policy, www.1000rent.com usage rules even though he was given such an opportunity.
11.4. If www.1000rent.com provides links to the websites of other third parties, then www.1000rent.com does not guarantee that the information that can be viewed by clicking on these links is correct, complete, or accurate. Third parties are responsible for the content, correctness, completeness, and accuracy of the information provided by third parties. www.1000rent.com is not obliged to check the transmitted or stored external information or to detect illegal actions.
11.5. www.1000rent.com is not responsible for the proper fulfillment of mutual obligations between the Buyer and the Seller, whose goods or services the Buyer orders using www.1000rent.com.
12. www.1000rent.com Marketing Tools
12.1. The seller may, at its discretion, initiate various promotions or games on www.1000rent.com.
13. Exchange of Information
13.1. All communication related to the purchase of services using www.1000rent.com, regardless of the Seller of the services, is made through the contacts specified on www.1000rent.com e-commerce website. In the event that the Buyer and the Seller communicate in connection with the services in ways other than through www.1000rent.com, www.1000rent.com does not assume any responsibility and risk that may arise from such communication.
13.2. www.1000rent.com sends all notifications in accordance with these Rules, www.1000rent.com Terms of Use and Privacy Policy to the Buyer at the e-mail address specified in the Buyer’s registration or when ordering services or by SMS to the telephone number specified by the Buyer.
14. Final Provisions
14.1. These Rules have been drawn up in accordance with the legal acts of the Republic of Kosovo.
14.2. The law of the Republic of Kosovo shall apply to the relations arising on the basis of these Rules.
14.3. All disagreements arising from the implementation of these Rules shall be resolved through negotiations. If no agreement is reached within 20 (twenty) calendar days, disputes shall be resolved in accordance with the procedure established by the legal acts of the Republic of Kosovo.
14.4. In case the Buyer does not agree with the response to the Buyer’s written claim prepared by the Seller and transmitted to www.1000rent.com, the Buyer (natural person, consumer) may submit his request/complaint regarding the services purchased from www.1000rent.com to the State Consumer Rights Protection Service.
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